Book Menu
Austinmer Beach Headlands Hotel
Austinmer Beach Headlands Hotel
Austinmer Beach Headlands Hotel
Austinmer Beach Headlands Hotel
Austinmer Beach Headlands Hotel
Austinmer Beach Headlands Hotel

Terms and Conditions

These Terms and Conditions apply to all websites operated by trading as Headlands Austinmer Beach Hotel using the domain names www.headlandshotel.com.au.

 

TICKET PURCHASES

A. The receipt received upon checkout completion is not a receipt of payment, nor does it guarantee a ticket to the event. This receipt should only be treated as confirmation that the Customer’s request has been received by the Event Organiser.

B. No money is debited from the Customer’s account until the Event Organiser has allocated the Customer with tickets.

C. Full pre-payment is required to secure tickets.

D. All prices are inclusive of GST and in Australia dollars.

E. Mastercard, VISA and AMEX is accepted with a 3% surcharge applying to all AMEX transactions.

F. Tickets are sold on a strict no refund or exchange basis.

G. In the instance where an event is cancelled, Customers will be refunded the face value of the ticket. 

H. Tickets are not to be duplicated for the purpose of falsifying entry.

G. The Event Organiser reserves the right to refuse entry, and any persons who are noisy, drunk, threatening or unruly will be asked to leave the premises.

H. Venue capacity is limited. Once maximum capacity is reached there will be no further tickets available for purchase.

GIFT VOUCHERS

A. The Headlands Austinmer Beach Gift Voucher is a stored value Voucher, or packaged experience Voucher issued to the purchaser. The Voucher allows the Customer to either load a dollar value onto the Voucher at the point of purchase, or to choose a pre-determined experience Voucher.

B. The Voucher should be looked after by the Customer like cash. It cannot be replaced if lost or stolen. No credit card, credit line, overdraft protection, or deposit account is associated with the Voucher.

C. Once issued, the stored value Voucher or packaged experience Voucher can then be used by the Customer or any person in possession of the Voucher. The Voucher cannot be redeemed or refunded for cash, nor can it be used to purchase another Voucher.

D. Gift Vouchers purchased from April 1st, 2018 onward, expire 3 years after the date on which it is issued; in line with the Fair-Trading Amendment (Ticket Scalping and Gift Vouchers) Bill 2017 [NSW]. Any unused value remaining on the Voucher on its expiry is not refundable.

1. ACCOMMODATION

Accommodation at Headlands Austinmer is subject to allocation and availability at the time of reservation.

Blackout dates may apply to publicly available rates, including school holidays and public holidays, or any special events periods. Room allocations fill quickly during special events, school holidays, public holidays and weekends and no guarantee can be given that an allocated room will be available at the hotel or for the days that a Holder may prefer.

All Accommodation Vouchers must be made via the hotels Accommodation department’s published telephone numbers. When making a reservation the Holder must advise Accommodation they will be using a Voucher as payment method and must quote the relevant Voucher number.

2. CANCELLING A RESERVATION

If a Holder cancels its reservation, it must do so by contacting the Service Provider and advising of the relevant cancellation. If the Holder fails to give the cancellation notice as required before the date of arrival the Service Provider will be entitled to deduct from the Voucher value a cancellation fee determined in accordance with the Service Provider's usual policy.

3. PAYMENT

Vouchers will only be dispatched when full payment is received (including any service or delivery charges) in accordance with these Terms and Conditions. Mastercard, VISA and AMEX is accepted with a 3% surcharge applying to all AMEX transactions. Refunds and exchanges are not available after full payment is received. All stated prices are in Australian dollars and inclusive of GST. GST and any other taxes, charges, fees or duties that are, or may be, levied on the Services or other goods purchased from a Service

4. DELIVERY

The Customer is responsible for informing the Manager of the correct contact names and addresses for invoicing the Customer, and for delivery. Changes to orders must be made in writing and forwarded by mail or email to the Service Provider. Changes to orders will only be possible prior to an order form being processed by the Service Provider.

5. EXPIRY DATE

The date of issue of each Voucher will be recorded by the Service Provider. The Fair-Trading Amendment (Ticket Scalping and Gift Vouchers) Bill 2017 [NSW] deem that Gift Vouchers purchased on or after April 1st 2018, will be valid for 3 years from the date of issue, or as per the pre-printed date of expiry ('Validity Period'). The Voucher must be used during the Validity Period. Following expiry of the Validity Period the Voucher will expire and any unused balance will not be refunded. After the Voucher has expired it is no longer valid and all transactions will be declined.

6. LIABILITY FOR LOST/STOLEN VOUCHERS

Holders are advised to protect their Voucher as they would cash. Lost or stolen Vouchers will not be replaced.

Holders are advised to protect their Voucher as they would cash. Lost or stolen Vouchers will not be replaced.

Copies of Vouchers will not be accepted. Vouchers will be deemed void if altered in any way. The Service Provider may refuse a damaged Voucher or any Voucher it reasonably suspects has been altered, stolen or is not a valid Voucher.

7. LIABILITY

To the extent permitted by law, the Service Provider makes no representations, warranties or conditions of any kind, express or implied, with respect to the Voucher. The Service Provider does not represent or warrant that the Voucher will always be accessible or accepted.

The Service Provider is not required to carry out any of the obligations referred to in these Terms and Conditions if it is not reasonably practical for them to do so because of an event outside of their control.

To the extent permitted by law, in the event that the Service Provider is found liable to the Customer or the Holder, the Customer or Holder shall only be entitled to recover actual and direct damages and such damages shall not exceed the last balance held on the Holder's Voucher.

To the extent permitted by law, in the event that the Service Provider is found liable to the Customer or the Holder, the Customer or Holder shall only be entitled to recover actual and direct damages and such damages shall not exceed the last balance held on the Holder's Voucher.

The Customer and the Holder both indemnify the Service Provider against any loss, cost, claim or liability the Manager or the Service Provider might suffer arising out of or in any way connected with the Customer's or any Holder's use of a Voucher or a breach of these Terms and Conditions.

The Manager may cancel a Voucher at its discretion if the Customer or any Holder breaches any of these Terms and Conditions.

Where the Holder of the Voucher is not the Customer, these Terms and Conditions are not intended to create an obligation or any other rights enforceable by the Holder against the Service Provider.

Certain legislation, including the Competition and Consumer Act 2010 (Cth), may imply warranties or conditions or impose obligations upon the Service Providers which cannot be excluded, restricted or modified or cannot be excluded, restricted or modified except to a limited extent. These Terms and Conditions must be read subject to these statutory provisions.

If these statutory provisions apply, to the extent to which the Service Providers are able to do so, their liability under those provisions will be limited, at their option to:

A. in the case of goods, the replacement of the goods or the supply of equivalent goods; the repair of the goods; the payment of the cost of replacing the goods or of acquiring equivalent goods; or the payment of the cost of having the goods repaired; or
B. in the case of services, the supplying of the services again; or the payment of the cost of having the services supplied again.

8. DISPUTE

In the event of any problem or dispute in relation to the Voucher or any Service purchased with the Voucher, the Manager may consult with the Holder in an effort to make alternative arrangements, but this does not create an obligation on the Service Provider to do so.

9. COMPLAINTS HANDLING

If a Customer or Holder believes they have been charged in error or has any other dispute about their Voucher, the Customer or Holder must contact the Service Provider and provide details of the dispute or error.

If a Customer or Holder believes they have been charged in error or has any other dispute about their Voucher, the Customer or Holder must contact the Service Provider and provide details of the dispute or error.

The Customer or Holder must provide the Service Provider with all details requested by the acting reasonably, including their name, account details, Voucher number, date and time of transaction and contact details.

The Service Provider will make every reasonable effort to notify the Customer or Holder within 10 business days from the date the disputed charge(s) are reported as to the outcome of its investigation. If it is determined that an error has occurred, the Holder's account will be re-credited.

If the Customer or Holder is not happy with the decision of the Gift Voucher Co-ordinator, the Customer or Holder may apply to the relevant government authority for further investigation.

10. NOTICE OF MATERIAL CHANGES TO TERMS AND CONDITIONS

The Manager will give Customers 30 days' written notice of any material changes to these Terms and Conditions of the Voucher, via its website at www.headlandshotel.com.au, notwithstanding that it is entirely within the Manager's discretion to make such changes.

11. ACCEPTANCE OF TERMS

The purchase of the Voucher by a Customer and any subsequent use of the Voucher by its Holder constitutes acceptance by the Customer and Holder of these Terms and Conditions.

12. RIGHT TO CHANGE, MODIFY OR AMEND

The Manager reserves the right to modify, change or amend these Terms and Conditions at any time without notice.

13. PRIVACY AND THE CUSTOMER'S CONSENT

In order to provide the Customer with a broad range of information in relation to tourism, hospitality and services and to assist in delivering a better service to the Customer, Headlands Hotel will retain the information the Customer has provided.

Information collected by the Manager about the Customer or the Holder (as the case may be) may be "personal information" for the purposes of the Privacy Act 1998. The Customer and any Holder both agree to the collection and use of this personal information and the disclosure of such information to the Manager's agents for the purpose of operating and marketing the Vouchers.

Information can be disclosed to the Service Provider and any of the Manager's agents, if:
- the Customer consents in writing;
A.the Manager considers that disclosure is necessary to enable a Voucher to be issued, redeemed or otherwise processed, or to enable the Manager, the Service Provider and any of the Manager's agents to comply with their obligations under these Terms and Conditions; or
B.the Manager considers that the Customer or the Holder may have been involved in fraudulent activities in relation to a participating company, in which case the Manager may also cancel the Voucher at its discretion.

The Customer agrees that the Manager can disclose its personal information to the Holder. The Customer and the Holder both have the right to request access to, and correction of, this personal information. For any enquiries, please www.headlandshotel.com.au and email the Service Provider directly.